Why leadership matters

Leaders set the tone for how people speak up, handle stress, resolve issues, and look after each other.

But most don’t get formal support before stepping into these roles. That creates a gap especially when tough conversations, cultural tensions or critical events arise.

We give leaders the practical tools and awareness they need to lead with clarity and confidence, whether they’re managing conflict, coaching a crew member or keeping calm in a crisis.

What our customers say

"The workshop has been such a success that it was decided to include employees from other areas in Fleet Management and Technology who have direct contact with the Seafarers or who are involved in safety and security cases."

Marianne Thornbull Christoffersen – Global HR Director, Maersk Global Marine People and Culture, A.P. Moller - Maersk

What we focus on

We support the development of five core leadership capabilities, which combine to build trust, reduce conflict, and enable performance at every level.

Self-awareness

Understanding your style, triggers and impact on others is the foundation for any effective leader.

Emotional intelligence

Recognising how others feel, managing responses and knowing when to step in, or step back.

Communication under pressure

From tough feedback to emotionally loaded conversations, we build calm, clear and respectful communication habits.

Recovery after tension or conflict

Supporting teams in the aftermath of critical events, missteps or high-pressure situations without blame or breakdown.

Cultural and human insight

Helping leaders understand the human factors, cultural dynamics and individual differences that affect team performance.

Programmes and tools

Executive coaching

1:1 or small group coaching sessions focused on individual growth, leadership presence and behaviour. Includes personality profiling (e.g. NEO-PI-3, Hogan) and scenario-based reflection. Ideal for senior officers, high-potentials and leaders transitioning into new roles.

Human factors and maritime safety

A 1-day course linking leadership to operational safety through the lens of human behaviour. Covers attention, fatigue, bias and breakdowns in communication, especially relevant for those working onboard or in support functions.

Conflict management webinar

A concise, 3-hour virtual session tackling the everyday sources of conflict in maritime, offshore and logistics settings. Leaders learn to recognise tension, listen actively, and defuse situations before they escalate.

Difficult and critical conversations

A half-day practical session focused on real-life workplace challenges, from correcting unsafe behaviour to navigating emotional topics. Participants leave with a structured approach and language they can use immediately.

Debrief and defuse

Short training that helps leaders guide teams after difficult incidents, setbacks or emotionally intense periods. Supports resilience, psychological safety and cohesion, especially in rotating or dispersed teams.

Personality profiling

We use tools like Hogan or NEO-PI-3 to increase leaders’ self-insight and support behavioural development. Often embedded into coaching, onboarding or broader programmes.

Who this is for

These programmes are for anyone whose leadership affects how others feel, work or perform, including:

Senior officers and vessel leadership teams
Superintendents and operations managers
First time and first-level leaders
Crew, HSE and HR managers
New or aspiring team leads
Functional heads looking to grow people skills

Whether you lead from the front line or across global teams, these courses support your day-to-day leadership reality, not just the theory.

How we deliver

We know your teams are busy. That’s why our approach is designed to fit into operational life. We work with what’s already in place, and help you strengthen it.

Face-to-face, virtual or hybrid delivery

3-hour sessions to multi-day courses

Modular formats that suit rotations and time zones

Global delivery with local industry expertise

Can stand alone or plug into leadership pathways

What you can expect

Our leadership development solutions deliver tangible outcomes:

Greater leadership confidence and presence
Stronger communication and conflict handling
Reduced misunderstandings and friction
Safer, more inclusive and collaborative teams
Clearer alignment between values and daily behaviour

It’s not about creating perfect leaders. It’s about creating leaders people trust, even when things are tough.

Stronger leaders create safer, more resilient teams.

We’ll help you build leadership skills that support people, performance and culture, every day. Use the contact form or write directly to our People and Performance team at pandp@maersktraining.com.